FAQ – Robin Ruth

FAQ

HOW CAN I OBTAIN A ROBIN RUTH PRODUCT?
Our Robin Ruth merchandise is being sold in 80 countries and in different cities around the world. Most likely you will find our merchandise while walking in the (capital) city, but if you don’t want to take a risk of not finding your favorite product, look at our website to find a shop or distributor near you. Our websites states the email addresses of the various distributors, so you can contact them by sending an email or giving them a call. They will then provide you with all the necessary information on where to find our products while on holiday. Some countries have their online web shops; check the website for more information on those.

ARE THERE PRODUCTS ON THE MARKET, WHICH ARE COPIES OF ROBIN RUTH?
Unfortunately there are and we are trying to fight them the best we can. It’s important to state that the quality of these copies is very poor and the designs are always outdated. Robin Ruth is not all about unique and catchy designs, but the products must be of the best quality and always trendy and up to date. You, as a loyal Robin Ruth fan can help us beat the copycats! Once buying a Robin Ruth product, make sure you look at the rubber tag attached to our products and look for the Robin Ruth tags and labels. Thank you for your continues support!

WHO DO I CONTACT IF I HAVE A PROBLEM WITH A ROBIN RUTH PRODUCT?
It depends which country your product is from. Please take a look at our distributor’s list for contact details; we will try to help you the best we can. Although all of our products undergo quality control, minor defaults can always occur. Please let us know so we can improve on all levels. Your feedback is important to us!

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